Privacy Policy
Privacy Policy
Privacy Policies for GUS & SONS HOME SERVICES, LLC ("Gus & Sons Home
Services, LLC", "we", "our", or "us")
Effective Date: February 11, 2026
Introduction
1. At GUS & SONS HOME SERVICES, LLC, we value and respect your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal
data when you interact with our website, services, mobile applications, AI
systems, or third-party platforms such as Google, Meta
(Facebook/Instagram), WhatsApp, and CRMs or related platforms we use.
Information We Collect
Personal Identifiers: Name, email, phone number, address.
Financial Information: For billing via third parties (e.g., Stripe, Zelle, PayPal).
Device & Internet Activity: IP address, browser type, device ID, cookies.
Interaction Data: Emails, calls, form submissions, social media interactions.
Audio/Video Content: Phone calls, voice messages, or AI interactions (with notice
and/or consent).
2. Location Data: If shared or inferred via IP.
Use of Information
We may use your information to:
Respond to inquiries or service requests.
Provide support related to our services or consultations.
Improve our services and website performance.
Deliver marketing messages with your consent.
Process transactions, schedule appointments, or manage projects.
3. Ensure compliance with legal and regulatory obligations.
Use of Artificial Intelligence (AI)
We may use AI technologies to:
Automate service-related communications and follow-ups.
Enhance client onboarding or intake processes.
4. Analyze user behavior to personalize experiences.
Sharing of Information
We do not sell your personal data. We may share your data with:
Service providers (CRM, SMS, voice, or email platforms) solely to facilitate
communications on our behalf; mobile phone numbers and SMS opt-in consent are
never shared with third parties for their own marketing or promotional purposes.
Analytics providers (e.g., Google Analytics, Meta Pixel).
Payment processors (Stripe, Zelle, PayPal).
5. Legal or regulatory entities when required by law.
Mobile Information Sharing
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent
information to third parties or affiliates for marketing or promotional purposes. Mobile
information is used solely for providing customer support and service-related
communications from Gus & Sons Home Services.
Marketing and Communications
With your explicit consent, we may send you:
Email campaigns (via platforms such as Mailgun or Gmail).
SMS or WhatsApp messages (via Twilio).
6. Retargeted ads via Google Ads and Meta Ads (Facebook/Instagram).
SMS Communications
Users may opt in to receive SMS messages from Gus & Sons Home Services by
affirmatively checking an unchecked checkbox on our forms and explicitly agreeing
to receive SMS communications. SMS messages are used exclusively for customer
care and service-related purposes such as scheduling, reminders, and service
updates. Message frequency may vary. Message and data rates may apply. Reply
STOP to opt out, HELP for assistance.
Email Communications
Users may also opt in to receive email communications related to their inquiry or
services.
You can opt out of marketing communications at any time using the unsubscribe
links provided in our messages or by contacting us directly using the information in
the "Contact Us" section.
Carriers are not liable for delayed or undelivered messages.
Data Security
7. We implement reasonable administrative, technical, and physical safeguards
to protect personal information from unauthorized access, disclosure,
alteration, or destruction. These measures include secure data storage,
access controls, encryption where applicable, and limited access to personal
data by authorized personnel only. We retain personal information only for as
long as necessary to fulfill the purposes outlined in this Privacy Policy or as
required by law.